Hotel i Al Utaybiyyah, Mecca

"Everything was perfect"

"This hotel is not even 4/5 star hotel anymore since we’re staying in 2018. It’s seems now more 3 star. It’s definitely not the money worth. The receptionist don’t understand english in an international hotel that we’re expected the staff do. The room is outdated with old and dark furniture. The bathroom is very small and the shower curtain is yellow and dirty. Some places are smelling badly so much. It’s not smell clean and fresh, only in the reception. The breakfast is boring and tasteless. The coffee is cheap automatic coffee. Others 5 stars hotel serves coffee and tea with the table. Many guest's ask for more milk and the waiter not refill after guests remain it. We’re choosing another hotel after 3 days. This is so a disappointed experience hotel "

"Ren flot med alt håndklæde shampoo osv.... virkelige god hotel for penge"

"Overordnet var det en god oplevelse. Hotellet er meget tæt på Haram, hvorfor det er et godt valg, hvis formålet er Umrah. Hotellet kan desværre fortsat have en tendens at lugte af fugt, selvom personalet gøre deres bedste. (Har tidligere opholdt mig på hotellet) Hotellets personale er yderst hjælpsomme, og der er tilgængelige 24/7. "

"I gå afstand til Haram den store moské, masser af handle mulighed og spise steder tæt på, venlig og serviceminded personale. "

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"As the title indicates, we had a great time. We came for an umrah and it was absolutely perfect for that, since it's so close to the Masjid al-Haram, also as an added bonus, you even get the audio from the Masjid al-Haram inside your room during prayer. My only "complaint" would be that the shower had a separate hot and cold dial, I've never experienced that in a 5 star hotel before, but other than that, it was all good. I'd like to especially compliment the staff on two separate occasions: 1. Our Uber driver didn't know the way and ended up taking us on a long detour, when we finally arrived, he wanted extra payment for wasting our time (which we were not keen on of course) and was so insisting that he followed us all the way to the reception and kept bugging us, but after a quick talk with the staff about how we had tried to compromise with the guy (by paying 2x the initially agreed amount (while he insisted on 6x)), they handled the guy nicely and made sure he left in an orderly manner without creating a scene. 2. Our plans changed a bit on the last day which meant that we needed more time before checkout, so I talked to the reception and unfortunately extending the room was not an option since it was already booked, but, since they were arriving a bit later, they offered to extend our checkout by 90 minutes (free of charge) and that really saved our day. So yeah, definitely would recommended and have to say the breakfast buffet was really nice too ;D."

"Friendly and helpful staff, especially Mishary. Will definitely come back to this hotel next time."