Hoteller i Rhodopes-bjergene

"Un hotel maravilloso, moderno y el spa es único. La comida de buena calidad y bien elaborada. El mejor hotel en la ciudad."

"Absolute Katastrophe das Hotel. Vor der Reise nicht erreichbar, keine Antworten auf unsere Anfragen. Beim Checkin falsche Zimmer bekommen. Für 7 Personen, nur 6 Betten. Kein Entgegenkommen der Rezeption, es gab eine Klappcouch, die man hätte beziehen können. lapidare Auskunft: wir sind ausgebucht, sie können ihr Geld zurück haben. Gastfreundschaft sieht anders aus,.."

"Hotellet er fint og relativt nyt. Området er stille og for familier. Hvis man ønsker afterski skal man bo i Borovets"

"Fine, but not great. Our room included a broken shower door (large sliding glass was off track and hanging dangerously). The breakfast buffet was in a windowless basement, with a coffee machine that was broken and leaking water all over the floor. The staff was not friendly; they did not explain amenities at check-in, and when asked basic questions, they were unresponsive and curt. The lights in one elevator lobby were broken, so waiting was very dark in a tight space. The room was large, but...

"Beautiful property, incredible food and wonderful staff. One of our best experiences anywhere in the world. Dinner is a must!"

"Location very close to ski facilities and mountain tracks. Very friendly staff. Nice outdoor relaxation area. The window view depends on the room. "

"There’s nothing Grand about it in the slightest. It isn't the cheapest hotel around yet you still have to pay 10bng to use the sauna each time. I have stayed in a lot of hotels in Bulgaria and this is the first I’ve heard of this. No kettle or hairdryer in the room, just a TV and drinking glasses. Extremely dated, the bed is not comfortable and you can feel the springs. The drains/water really smell disgusting and the shower curtain stank of cigarette smoke. The room was not at all soundproofed...

"Very good condition and nice people the location is also amazing"

"Great place with focus on service and quality. We had a good time. However the biggest challenge is Bansko it self which at this time of year has a constant smog form the use of coal in the city. Not a problem a the piste. But a thing which will prevent me from staying at a local hotel again (next time we escape the smog)"

"Very friendly manager"

"The rooms need an upgrade. Smell bad, the towels are so used or bad washing machine. The spa is excellent and makes all money paid. We get a ticket for parking on front of the hotel. The receptionist said the parking is not free but didn’t mention we gonna get a fine if we leave the car there. We left one day earlier, but no refund or credit for that. The receptionist said that is not possible because our reservation was pre-paid! Instead we paid the fine. The breakfast is served until...

"Location was spot on, staff very helpful generally an excellent stay "

"Stor hotel med kun 2 andre gæster end os.. Flere faciliteter virkede ikke eller var lukkede. Receptionist talte meget dårligt engelsk."

"Internet is the room was very slow. Not sufficient for work and video conference. Thankfully no conference was in progress and I was able to use the conference facility for a day. This had higher Internet speed of 25Gb.Thank you to the manager for accommodating. "