2/10 Forfærdeligt
Jacob S.
7. jun. 2024
bait-and-switch tactic was unacceptable - do not book this Villa
I recently had the misfortune of booking 'Athen Lagonisi Villa Ioanna' through Vrbo, and it turned out to be an absolute scam. Just 24 hours before our check-in, they informed us that the location and address of our villa had been changed, and we ended up at a place called Villa Horizon Heaven instead. With no other viable options at such short notice, we were left with no choice but to accept this abrupt change.
Although Villa Horizon Heaven had the same pictures and was clean, the entire situation reeked of deception. The new location was 30 minutes away from what we had originally chosen, far less desirable and incredibly inconvenient. It was clear that we were misled and manipulated into staying at an entirely different property than what we had paid for.
The lack of transparency and integrity shown by Vrbo was appalling. Their last-minute switch disrupted our entire trip, and their customer service was unhelpful and dismissive when we raised our concerns. The only solution their customer service provided was to offer to cancel, but merely 24 hours before arrival we had flights and itinerary booked. This bait-and-switch tactic is unacceptable, and I would strongly advise anyone considering renting through Vrbo to think twice. This experience was incredibly disappointing, and I would never book with them again.
Jacob S.
Overnattede 3 nætter i juni 2024