It is a stunning hotel, beautifully decorated, quiet, comfortable and right in the heart of the old town. Amazing breakfast with generous freshly made-to-order portions catering for dietary requirements such as gluten-free. The staff though are the highlight welcoming you like family, recommending places to visit and great restaurants to have dinner. Nothing is too much trouble. The rooms are well-appointed and the whole place is spotlessly clean. Beach towels are available on request and there is free parking nearby only a few minutes walk as the old town is closed to vehicles. I would come here again and this has been the pinnacle of our three week trip and has made our first time in Crete very special