8/10 Udmærket
Dominique
20. feb. 2025
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The suite was amazing - the decor was beautiful and it was well equipped with everything I needed for a longer stay. The coffee machine and local freshly ground coffee was a nice touch. The bed was incredibly comfortable too.
There were a few tiny issues with the room - the water pressure in the shower was really poor making hair washing feel like a chore and there were no tea spoons which made stirring coffee or eating a yogurt kind of comical. However, neither of these were deal breakers for me.
What was a deal breaker was the complete lack of communication on my final evening / morning when I needed some check out information and go absolutely no response via email, phone or messaging on social media. It was incredibly stressful - even the cleaner tried to help me contact the manager and had no luck. I ended up having to ring another branch of the hotel and get them to confirm a door code. The person I spoke to there was dismissive despite me being quite upset and said ‘what did I expect at the weekend?’ I expect a hotel of this standard to be available 24/7 honestly and it feels like a safety issue to have no-one available for guests for more than 18 hours. No-one ever returned my calls or emails from Little Italy. This really ruined my last day due to the delay in getting got response. For this reason, as a solo female traveller, I would never stay here again as it is not worth the risk that something more serious could happen and there would be no one to help.
Dominique
Overnattede 5 nætter i februar 2025