From the moment we arrived, we were greeted by the staff and welcomed to the property. The property has character - it's classic authentic Jamaican style, and we loved that! We opted not do a resort for a reason! Tony, the chef, was very accommodating with our meal choices, almost cooked too much food every night, we had so many choices! We did request local food as opposed to canned/processed foods so you want to make that clear from the beginning. Negil, our butler, was more than just a butler. He accompanied us when we needed to go into the local town and on outings. But he became our friend. If the kids wanted to go to the private beach but the adults wanted to stay at the house, he would accompany the kids to the beach. Michelle, the housekeeper, helped with laundry and general upkeep. Our drivers were also so kind, and when we wanted local recommendations for restaurants or live music, they were ready to accommodate. Our concierge was super responsive, helping us to book group outings at Chukka, Blue Hole, Mystic Mountain and tubing. The property is about 35-40 min from Ocho Rios, but only 10 min from Trelawny where you can do river rafting and tubing. Overall, a very very positive experience, mon! We do intend to return and we miss everyone so much!