East London – onefinestay i East London, London

"this was by far the worst hotel i’ve ever been at. we start out strong with them wanting a deposit, which they do warn about in advance. but they want to keep the deposit for 14 days, which they don’t warn about. several people came in to complain they still hadn’t gotten their deposit back. the room stank of urine. we had booked a room with private bath, we got no such thing, instead we got a shared bath, where the toilet was incapable of flushing so there would be human waste in the toilet at all times. blood on the sheet. EXTREMELY rude personal. i’ve never ever met such a hostile service before. i paid the room and deposit with my danish card, and later on i noticed they had taken another 61,82 pounds from my spanish card. Maria one of the workers claimed it was for a guarantee that i would pay, even though i paid full up front on arrival. hotels called her and she told them the same. when she hung up with hotel she would proceed to tell me she didn’t know what this amount was for and she didn’t take it. she would proceed to yell at me, showing me credit card receipts that they didn’t take the money. trying to explain to her that they took the directly online with no credit card was in vain. the whole house where the rooms where stank of human waste because it couldn’t ever flush. they refused to give us the room we paid for, said it was a mistake and they would give us a new the day after. the day after the indeed did not want to give us a new room or a refund still."

"Fint ophold til prisen. Overrasket over hvor rent der var og hvor fine toiletforholdene på værelset var. Sengene var dog hårdere end hvad jeg er vant til."