The location is great, the reception staff is outstanding, but the kitchen staff needs to be re-trained about time conscious customer service, good manners, and empathy, it is unacceptable that the food takes 1,5 hours to be served. The hotels.com advertising is misleading, the hotel is divided in two zones: one by the beach and the other one on the other side of the main street, we were placed on the other side of course in a room where is almost impossible to rest, the floor is wooden made and you can hear every step the neighbors take. The hot water on the shower is non-existent. On the 2nd day we didn't leave the place because all hotels were full. We spent 5 nights, and they never serviced nor cleaned the room. We understand the island related constraints for business but for the price they are charging many things could be way better or at least improved. On the other hand Exhumas Island is a paradise, plenty of beaches and places to go and explore. We definitively are going back but not to this hotel.
