6/10 Okay
Patricia
Rejste med partner
21. apr. 2025
Synes ikke om: Rengøring, service og personale, faciliteter
Pros: The room was spacious and the view was very nice. Comfortable bed.
Cons: The staff doesn't care about the guests at all. I had some questions (about my room key, services advertised by the hotel, etc) and the responsible person just told me that she didn't know how any of that worked and that I had to find out on my own. Even worse: at some point the running water service was cut. After several hours with this situation the staff just said that water shortages in the island were common and that she could do nothing for us, nor should we expect a solution from her. If it is really the case that water shortages are common in the island, the hotel should: a) warn the guests about it b) take preventive measure and save some water for the guests, and for the essentials, at the very minimum. A cistern would be an appropriate solution to his. Instead, the staff's response was total indifference. They charge a full rate, but if you have any issues with the service, you're on your own.
Also, when we did have running water, no hot water whatsoever, the shower was freezing cold. The closet was dirty and its drawers just didn't work. The room was poorly lit. Towels were stained and dated. The breakfast had very limited choices. Definitely not worth the price and definitely they should train their staff appropriately.
Patricia
Overnattede 5 nætter i april 2025
