Lejligheder i Medina

"We’re recommended this hotel because it’s very close to The Holy Masjid Al-Haram and view from the hotel to Rawda, but we’re was disappointed about the hotel. The women receptionist are so rude and arrogant, acting like they doesn’t care about the guests. No welcome, informative about the hotel and ask for payment even we already showed the receipt. We didn’t have any cleaning and after 3 days, we’re calling the reception for clean towels and toilet paper. After waiting for 3 hours nothing happened so we have to walking too the reception and ask for help. The beds are hard and not comfortable as you expected for a 5 star hotel. The only good thing about this hotel is the breakfast menu. Fresh juice and good buffet. Nice and smiling staff too check in for morning restaurant. This hotel need some shine up for this place."

"Overall, the stay was okay and the hotel staff was very nice and welcoming and not cold and disrespectful as cited in some of the comments. But there are some elements that must be regulated in order for the hotel to attract more customers and see an increase in positive customer feedback. The positive: - Nice and welcoming staff, 24/7 service. - Close to Masjid Nabawi (10 minutes walk). - Many local shops and pakistani restaurants right outside the hotel. - Nice and clean sheets, duvets and pillows. The negative part: Unfortunately there were some matters that made me give it the score that I gave it. The bathroom doesn't have any curtain for the shower so the water spreads throughout the bathroom and reaches the door. Secondly, the aircondition would often give off water, so sometimes part of the carpet would be wet. I also suspect that this was the reason for a somewhat moldy smell in the room. Another thing that I recommend is that the hotel changes the pillows as these are very big and result in neck- and back pain. If these things are corrected, I am sure You will se more positive feedback. Another thing - which of course isn't the hotel's fault - is the fact that there is a lot of construction work going on in the area (and KSA as a whole). This means that there are some barricades on the road while going towards Masjid Nabawi. I recommend this hotel to people who don't have too high standards and spend most of their time outside. "

"Rigtig god hotel og venlig personale. God placering. Jeg vil booke et ophold på hotellet igen ved mit næste besøg."

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