2/10 Forfærdeligt
Jason
Rejste med partner
21. feb. 2025
Synes godt om: Faciliteter
Synes ikke om: Service og personale
We checked in and had to wait then the girl gave our room keys to another guest. We had lunch and had to wait for service! I ordered just French fries and the waitress questioned that I just wanted fries like it was unacceptable! I had also requested extra pillows at check in as my husband has RA and has to sleep elevated and I had to go to the front desk 4 hrs later as no one answered the phone when I called down. We wanted to get food to bring to the room so I went down to bar to order and had to wait granted they were busy but there was only one person working. Finally I ordered and he told me 20 mins and he would call when it was done. I went back to the room and about 35 mins later I went back down and it still was not ready. Finally he came out with the hot food and said the chocolate cake we ordered was frozen and to leave it out and it would thaw. I said absolutely not take it off, he said I have carrot cake and red velvet but the red velvet is crumbly so I would not want that. We took the carrot cake. I bit into my well done ordered burger to find that it was pink in the middle so I said heck with it at this point it was too much of a hassle to deal with them downstairs again so I would just eat the cake…Well that tasted like soap. Needless to say the whole experience at the Hyatt was horrible from the minute we got there. When we go back to Aruba next year we will just stay downtown the final night. We booked at the airport because we had an early flight.!
Jason
Overnattede 1 nat i februar 2025