6/10 Okay
Jennifer M., Eugene, OR
21. mar. 2025
Synes godt om: Rengøring
Nice property - could use work on the follow through
The unit has a really lovely aesthetic and was super clean. It was loaded with really lovely personal touches that made it feel as if it was owned, loved and decorated as a personal home rather than a sterile investment. However the oven didn't work, the lock on the bathroom didn't work, the barbecue barely worked, and probably most importantly, the host was a half hour late in sending us the access code to the door. We called and messaged her repeatedly with no answer.The whole family sat in the car wondering if we should drive back home or try to find an alternate location to stay. All of which could have been an honest mistake. Except, when we did finally reach her, she was not even particularly apologetic about the whole thing, blaming VRBO for the mistake. (It was not VRBO's mistake.) I later wrote her regarding the oven and never received a response. The unit would be very nice if everything was in working order. And even with the issues, the location and home are really wonderful. But it might be better to try one of the other units in the complex until they work out the repairs for their unit and engage in the rental process with a bit more seriousness.
Jennifer M.
Overnattede 4 nætter i marts 2025