4/10 Dårligt
Jamie J.
7. apr. 2025
Synes ikke om: Rengøring
Lovely home, not cleaned, no sheets, frustrating communication
The manager messaged that they would provide a code before check-in. That didn't happen. I messaged them on my way there, again when I got there, waiting for the code. 30 minutes later, when I called, they said they would message then hung up. No message. I got an incoming call from the co-manager, running late, said it hadn't been cleaned, and asked to give him 90 min to clean. When he realized we were already there, he said 40 minutes. We had nowhere else to be, just waiting to get in to set up my daughters celebration, so we just waited in the driveway. 5 minutes later, he pulls up, apologizes, goes in (presumably to clean), and left us towels. 25 minutes later, he left and we finally got a code to get in.They said previous guests checked out late, so they didn't get a chance to clean. (Ok, but communicate beforehand). They graciously offered a late check out for us the next day to make up for it. (We did not take them up on the offer.)We found dirty dishes in the dishwasher (not even running), floors unswept and dirty sheets. My sister found used floss in her bed. I messaged to let them know that the bigger bed was missing sheets. They never got back to me. Back street neighbors blasted fiesta music all night til 4:45am. Frustrating. Disappointing. Hoping to at least get my cleaning fee back.
Jamie J.
Overnattede 1 nat i april 2025