4/10 Dårligt
eric
17. feb. 2025
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Check in was easy and quick.
Check out and the interaction with the front desk was poor. Called and asked if we could have a late check out (1pm vs 11am). She said she would check. Then asked if i we an ihg member. I am. She asked for my number, i said i don't know it off hand, and i asked if she could look it up for me. She said no (they have before, so i knew she could). I told her id need to look it up, but asked, can you not allow me a late check out without it? She said, "no, not today, today we'll need it. If youll need to call me back, thats fine". EXACTLY in the tone as if i was lying. I looked up my ihg number, called her back, provided it, and she said, "oh, looks like that number worked". I said great. She said "but it looks like i can only allow you a 1hr late check out, yeah, sorry". Obviously im frustrated, but said, "fair enough, thank you". 30 mins before checking out, just having got out of the shower and barely dressed, the door starts knocking and knocking. I head to the door and the lady is standing there with a clipboard and asks "are you planning on leaving the property today?" Like I was freeloading over the 11am checkout time. WTH?? I said, yes, at noon (12pm). She turned and walked off. 9 mins before 12pm, the front desk called and said, "your late checkout was approved" i said "you told me that, and I have 9 mins left, correct?" She said, "yes, looks like about 9 mins left." I said "thank you" and hung up. Ill never stay there again!
eric
Overnattede 1 nat i februar 2025