4/10 Dårligt
Pamela
Rejste i en gruppe
19. jan. 2025
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a waste of money. We paid for a hotel which water smelled like s**t, I had to shower with the smell and almost trough up.
The service was very bad. We paid for an all inclusive which had always the same food on the restaurant and on the buffet, there was nothing good to it on it.
At night we went to the rodizio and we got as entrance the same food there was on the buffet, besides waiting 1 hour to get our food they were offering chicken which I don’t eat. So basically I had to wait an hour and a half to eat pichana which was their “special cut” it was awful and I could get only a little piece of meat after complaining with the administration.
At the breakfast we requested coffee and weren’t severed until we would ask it the way they wanted us to ask for it. We were never rude we just didn’t use the words they wanted to hear which is very rude and strange for an expensive hotel and that is supposed to have all inclusive and customer service focused.
The drinks even though they had alcohol it seemed to be mixed with water, I drank a lot and was not even a bit tipsy. The drinks they had were pure sugar….
I strongly don’t recommend this hotel. We could not use the pool after 6 pm or before 10 am which doesn’t make sense.
Waze directions to the hotel were not clear and we had to guess it was the right hotel.
Pamela
Overnattede 1 nat i januar 2025