2/10 Forfærdeligt
Cindy
Rejste i en gruppe
30. okt. 2024
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
DO NOT STAY HERE -- super dishonest folks as we were wrongly accused for 'smoking' in the loft and was charged for damage fees despite both me and my friend have never ever smoked in our lives AND we even left the place spotless clean upon check out!
The owners claimed there was heavy smoke odor in our loft ~3 weeks AFTER our check out and showed us two very closed up photos of cigarette boxes on a counter. It literally could've been any counter AND in the background of one of their photos even had luggages that weren't even ours and the positioning of wall/couch doesn't match our unit either!! We had heard and saw the cleaning crew sitting outside of our rooms talking loudly for at least 30 min before our check out time so this was either left by them or completely staged by the owner/blamed onto us without proper investigation.
We had asked for fingerprint matches to be conduced or clear photo proof of the receipt that was shown in the random cigarette photo they sent us since this is completely made up. However, they simply denied everything and said their "decision remains unchanged regarding the policy violation."
This is absolutely not unacceptable and the way they handled the situation is extremely unprofessional and unjust. We had picture proof of what the place looked like when we left and they still chose to charge us money and blame us for something that we absolutely did not do. Extremely dishonest people, please do not stay here folks!
Cindy
Overnattede 3 nætter i oktober 2024