Hoteller nær Scarborough Maritime Heritage Centre

"On arrival my husband was given a door key card not the actual key that was actually needed. He was stuck outside the room on the second floor because had had all the luggage and didn't want to lug it back downstairs. Room was very hot with no view but fortunately had a fan. Bed was comfortable and TV reception was very poor. Best I can do was our stay was 2 star.🙂‍↕️"

"When I arrived in Scarborough by train I used the Google maps on my phone to find this hotel since I wasn't sure where it's location was. Staff customer service skills were fantastic. There was a lift inside the hotel, which I only used twice. I wasn't a fan of that lift. On 19/6 when I first wanted to use it I was having a problem with getting the lift to work, a member of staff on the reception desk shown me how to close the lift door. I wasn't sure how to use the blind in my bathroom of my...

"The reception staff at this property are amazing. So kind & helpful The only downside to the property is not being able to pay cash in an emergency. I was unfortunate to lose my cards during my stay so found it difficult but the staff were brilliant"

"Shower was not working. No fridge available, no comb for hair dressing, no laundry facilities, no fan for warm weather. Not recommended"

"it was fantastic for the money all was clean and good this is a good hotel i will come back again and again thank you for my stay "

"The hotel is well situated and offers a convenient base for the local area. I would also like to commend the night staff, who were exceptionally professional, understanding, and accommodating throughout our stay. However, our experience in Room 11 was deeply unsettling. During the night, my partner was abruptly woken and believed she had been physically touched, which caused her considerable distress. When we raised this with staff, we were informed that similar reports had been made...

"Sadly, this was a bad experience. I booked via Expedia where the hotel was advertising a Michelin trained chef and a restaurant. I travelled solo 145 miles for a two night break purely because of this. Upon arrival, I was disappointed to learn the restaurant closed last year. I expressed this disappointment in very civil tones, explaining this was the only reason for my visit. I asked the owner Stacie if I could therefore cancel my second night and obtain a partial refund for it. Stacie agreed...

"Great place to stay, friendly and inviting staff, what more do you want? "

"The property was very clean and the room very spacious. The food was of very good quality and couldnt be faulted. The staff were very helpful. I would highly recommend this for a nice quiet break and place to visit the local area."