B&B i Tancah

"The road to the hotel is just in a bad condition; rocks and holes everywhere. Be careful if you rent a car. The location was great, right on the beach and 15-20 min drive to Tulum. The concept is clearly made around the idea that they will try to sell you all inclusive (1200 pesos/person/day). We were told we can decide later and just use the menu for the restaurant if we wanted to ordered dinner that is not a buffet. It was fine the first night, but then the rules suddenly changed. We couldn't order and the restaurant staff kept making excuses and changing their "offer" as the conversation continued. We refused to pay for the buffet and left. This would've all been fine if we were told from the beginning and if they were clear about the "rules". "

"Vores oplevelse på dette hotel var desværre ikke helt som forventet. Ved ankomsten blev vi informeret om, at alle deres a la carte restauranter var fuldt bookede, selvom der syntes at være ledige borde, hvilket virkede som en bevidst strategi for at dirigere gæsterne hen til bufférestauranten, der desværre ikke kunne leve op til forventningerne. Personalet virkede overbelastet og servicen var langt fra det niveau, man forventer på et femstjernet hotel. Værelserne levede heller ikke op til standarden for et hotel af denne kaliber. Den eneste positive oplevelse var børnepoolen. En yderligere udfordring på hotellet var manglen på poolhåndklæder. De var stort set ikke tilgængelige under vores ophold, hvilket var skuffende. Alt i alt er dette ikke et hotel, vi vil vælge at vende tilbage til."

"We were very happy with the spacious rooms and nice bathroom. The staff i friendly and the cleaning is spotless. We enjoyed the pools, they need new pool-matresses though. Walking distance to the city center and close to shops and restaurants. We would stay again"

"Fantastisk ophold! Velkomsten var det bedste vi nogensinde har prøvet! Maden var vild lækkert især morgenmaden på Helios, hvor der var et vildt stort og lækkert udvalg. Alle medarbejer var vildt flink og hjælpsomme. Kæmpe anbefaling herfra. "