Hoteller nær Allianz Amphitheater at Riverfront

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"We did not eat breakfast."

"The front desk clerk greeted me and walked me to the elevators. "

"The room was clean. Plenty of towels and toiletries. The water pressure was spot on even while parts of the hotel are under construction. Breakfast was fresh and plentiful. The staff was courteous and knowledgeable. Check out was a breeze. Will return and bring others. "

"I’m very grateful to Noah who works at the front Desk as a manager. He was very professional and kind, and he went above and beyond in providing a wonderful stay! George the driver was absolutely wonderful and I learned a lot about Richmond through riding with him, thank you George! And Richard was also really kind. Thank you so much! "

"Silly and unprofessional check in. Very slow "