During my stay, the hotel was fully booked because it was mid March. With that said there were long lines to get into the buffet and then you had to jockey to get to the food. Longer lines to get cocktails. Unsupervised kids in buffet all the time. Adult pool chairs and beach chairs were all reserved by the crack of dawn (nobody enforces the "no reserving chairs" rule). Both pools had very loud bad music all day. At night you can't sleep before midnight because the activities in the courtyard go full blast until then. Dance party, karaoke, etc, every night.
Maids came at around 5pm daily, had to be told to sweep (rooms get sandy), they make the beds but don't change the sheets (5 days). Sometimes they stock coffee and water, most days not. Only one place to get coffee early, I was lucky that I was in the same building that had the coffee, if you're in a different building, you're gonna have a long walk. The buffet was only certain hours, they had three other restaurants, but you had to make reservations and they were always booked. The beach was rocky and the vendors were relentless. I have stayed at a few all-inclusive resorts and this was definitely one of the lower end ones. I was surprised they had such good reviews. Maybe people don't know that there's better resorts out there
